Frequently Asked Questions

What is your office and showroom address?
Shed 7 / 6 Production Court, Wilsonton QLD 4350.

What time do you open and close?
8.00am to 5.00pm Monday to Friday

What methods of payment do you offer?
We take cash, cheque, credit card (Visa, Mastercard), debit card and direct bank deposit.

Do you do free quotes?
We certainly do! Feel free to call our office on (07) 4632 3433, or complete our quote request!

I don't know the size of my opening, do you do free measures?
Yes! We are happy to come to your property and measure it up for you. Feel free to call our office on (07) 4632 3433 to arrange a date and time.

What brands do you service and repair?
We recommend and primarily use B&D and ATA, but we also use FAAC, Merlin, and Gliderol where required.

Do you stock spare parts?
Please contact our office on (07) 4632 3433 with your spare parts requirements.

Where do you travel to for services and installations?
Though we're based primarily in Toowoomba, we travel all over the Darling Downs / Lockyer Valley region. We also go as far west as Charleville & Roma, as far south as Stanthorpe and as far north as Kingaroy.

How often should I get my doors, gates and motors serviced?
It is recommended that they be serviced annually by a trained service technician. Doors, gates and motors in high usage environments may benefit from quarterly services. A lack of maintenance can place stress on the door and motor, and may cause expensive issues in the future. If you would like to book a service, complete our service request or call our office on (07) 4632 3433.

How should I care for my door, aside from servicing annually?
Keep the tracks free of dirt, grease and possible corrosion by cleaning them regularly. A silicon-based spray can be used on the tracks to assist smooth running. Do not use a grease or oil-based lubricant as this may damage your door. For sectional doors, a lubricant spray can be used on the wheels and hinges quarterly to keep them running quietly and smoothly.

What is the difference between a roller door and a sectional door?
A roller door rolls up around a circular drum and the roll sits above the door opening. A sectional door is made up of panels, usually a minimum of 4, which lay parallel to the ceiling when open.

Can you fit a motor to my existing roller door?
As long as your door is in good working condition and operates relatively smoothly. In most cases we can, but it does depend on the current condition of your door.

How do I dispose of my old door?
If you would like, we can handle this for you. We can dispose of your old door for you, after your new door is installed. Discuss this with your technician when you get your estimate on your new door.

My garage doesn't seem to have much space between the door opening and the ceiling. Can I fit a door?
The B&D Flex-A-Door is the perfect door for this type of situation. Whilst it looks like a normal roller door, the Flex-A-Door actually slides up and along the ceiling, and needs minimal headroom!